Evaluation and Assessment #4

4. (63) A process is in place for the assessment of support services for faculty and students.

Not Observed      Insufficient      Moderate Use      Meets Criterion Completely


All new faculty members have a required online training class with the Director for Distance Learning. Feedback is obtained from participants in the class.

Supporting resources are set up in a special D2L (learning management system) course for faculty teaching in spring, summer, fall semesters. New material is added as needed or when processes change.

Annual onsite two day Faculty Institute held in May in San Jose. SLIS pay for 90-100 faculty to attend to spend two days focusing on online learning and pedagogy in an online environment. The content is made available to all faculty via the D2L Learning Management System. In 2012 -2013 this will be supplemented by mini faculty training sessions throughout the year. Feedback is obtained and used to inform the following year’s institute.

Faculty have direct access to technology support:
Dale David is the SLIS LMS administrator and works with faculty. He oversees a team of student assistants who help faculty with course administration.
Stanley Laufer helps with account set up on Panopto and arranging software licenses.
Randy Cheng provides desktop/laptop support for our virtual distributed faculty using Collaborate and its desktop sharing capabilities.
Browserhawk is used to gather information about the user’s home computing environment - http://pylea.sjsu.edu/hebey/browserdetect/d2lsupport.asp
All faculty who wish to use Web conferencing for their classes are provided with student support –trained and coordinated by the Director for Distance Learning. Feedback is gathered about the effectiveness of the student support.
Faculty Tech Tips Blog http://slisapps.sjsu.edu/blogs/wp/techtips/
A new faculty checklist helps to get new faculty oriented.

Guidelines as to how to do well on the Student Opinion of Teaching Effectiveness (SOTES) are provided for all faculty.
Each core course has a full time faculty coordinator who monitors the course’s effectiveness and content and oversees its review. The coordinator meets via web conferencing with other faculty teaching that core course. At this meeting core course faculty review and update the course’s learning objectives and measurable outcomes as well as evaluate its current content and requirements.

The School’s elective courses are arranged into clusters. Full-time faculty head up the clusters and are responsible for ensuring a level of consistency across different sections. In 2012-13 SLIS is implementing a tagging system for classes and faculty to make this matching easier.


All new students are required to take a one unit course in online social networking: technology and tools. The course is taught by a faculty team and a group of student peer mentors. Student Opinions of Teaching Effectiveness (SOTES) are run for this course.

Students also have direct support for D2L problems from SLIS technical support.
Each student has an academic advisor and is automatically joined to their academic advisor’s D2L site.
Students also have access to the Graduate Advisor who oversees the advising process.
In support of students the Graduate Advisor maintains two blogs.
SLIS21 blog for all kinds of curriculum information
Advising blog http://slisapps.sjsu.edu/blogs/wp/advising/
The Career Services SLIS liaison runs a career blog for students
Career Blog http://slisapps.sjsu.edu/blogs/career/
We have a full time Student Services Coordinator who is the primary point of contact for administrative questions and procedures -

The exit survey of graduating students –run in Fall and Spring semesters –gathers input on support services.

 Next: Evaluation and Assessment #5