Student Support #15

15. (57) The institution provides guidance to both students and faculty in the use of all forms of technologies used for course delivery.

Not Observed      Insufficient      Moderate Use      Meets Criterion Completely


All new faculty members have a required online training class with the Director for Distance Learning.
Annual onsite two day Faculty Institute held in May in San Jose. SLIS pays for 90-100 faculty to attend to spend two days focusing on online learning and pedagogy in an online environment. The content is made available to all faculty via the D2L Learning Management System. In 2012 -2013 this will be supplemented by mini faculty training sessions throughout the year. Feedback is obtained and used to inform the following year’s institute.

Faculty have direct access to technology support:
Dale David is the SLIS LMS administrator and works with faculty. He oversees a team of student assistants who help faculty with course administration.
Stanley Laufer helps with account set up on Panopto and arranging software licenses.
Randy Cheng provides desktop/laptop support for our virtual distributed faculty using Collaborate and its desktop sharing capabilities.
Browserhawk is used to gather information about the user’s home computing environment -

All faculty who wish to use Web conferencing for their classes are provided with student support –trained and coordinated by the Director for Distance Learning. Feedback is gathered about the effectiveness of the student support.

Faculty Tech Tips Blog

Faculty Instructional Resources

D2L Instructor Tutorial See:
Instructor Tutorials
username: d2l
password: teaching

Technology Tutorials from the online Faculty Handbook


All students are required to take the one unit Libr 203 class in online social networking as their first class. The class covers the learning management system; social networking platforms; technology tools and literacy; web conferencing; e-mail discussion lists;

Student Instructional Resources

D2L Student Tutorials. See:
Student Guide to Using Collaborate (Web conferencing) -

 Next: Student Support #16