Title

Student Support #17

17. (59) Students are instructed in the appropriate ways of enlisting help from the program.

Not Observed      Insufficient      Moderate Use      Meets Criterion Completely

We have a full time Student Services Coordinator who is the primary point of contact for administrative questions and procedures -
http://slisweb.sjsu.edu/people/staff/student-services-coordinator

She also holds open office hours via Blackboard IM
http://slisweb.sjsu.edu/current-students/technology-support/blackboard-collaborate/blackboard-collaborate-im

Students also have access to the Graduate Advisor who oversees the advising process and answers questions and deals with complaints.
In support of students the Graduate Advisor maintains two blogs and answers questions posted there.
SLIS21 blog for all kinds of curriculum information
http://slisapps.sjsu.edu/blogs/slis21/
Advising blog http://slisapps.sjsu.edu/blogs/wp/advising/
Each student also has an academic advisor who can act as appoint of help.

Web based help (Ways of finding help is embedded into the appropriate content. If e.g the student needs help registering that information is found with registration information)

Advising:
http://slisweb.sjsu.edu/current-students/advising-overview
http://slisweb.sjsu.edu/current-students/advising-overview/advising-faqs
http://slisapps.sjsu.edu/blogs/wp/advising/

Registration
http://slisweb.sjsu.edu/current-students/registration-and-enrollment

Technology
http://pylea.sjsu.edu/hebey/browserdetect/d2lsupport.asp?bhcp=1

Faculty Response Time to Students

Within 48 hours to answer questions. Attach faculty expectations document (already sent).

See: Standard 4. Interaction and Collaboration of the SLIS Online Teaching Standards and Indicators.

 Next: Evaluation and Assessment #1

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