17. (59) Students are instructed in the appropriate ways of enlisting help from the program.
Not Observed Insufficient Moderate Use Meets Criterion Completely
We have a full time Student Services Coordinator who is the primary point of contact for administrative questions and procedures -
She also holds open office hours via Blackboard IM
Students also have access to the Graduate Advisor who oversees the advising process and answers questions and deals with complaints.
In support of students the Graduate Advisor maintains two blogs and answers questions posted there.
SLIS21 blog for all kinds of curriculum information
Advising blog http://slisapps.sjsu.edu/blogs/wp/advising/
Each student also has an academic advisor who can act as appoint of help.
Web based help (Ways of finding help is embedded into the appropriate content. If e.g the student needs help registering that information is found with registration information)
Faculty Response Time to Students
Within 48 hours to answer questions. Attach faculty expectations document (already sent).
See: Standard 4. Interaction and Collaboration of the SLIS Online Teaching Standards and Indicators.