5. (47) Throughout the duration of the course/program, students have access to appropriate technical assistance and technical support staff.
Not Observed Insufficient Moderate Use Meets Criterion Completely
Dale David –is the SLIS LMS administrator and works with students who have learning management system issues.
Stanley Laufer –network administrator- problem solves web conferencing issues
Randy Cheng provides desktop/laptop support for our virtual distributed students using Collaborate and its desktop sharing capabilities.
Browserhawk is used to gather information about the user’s home computing environment - http://pylea.sjsu.edu/hebey/browserdetect/d2lsupport.asp