5. (47) Throughout the duration of the course/program, students have access to appropriate technical assistance and technical support staff.

Not Observed      Insufficient      Moderate Use       Meets Criterion Completely

Dale David –is the SLIS LMS administrator and works with students who have learning management system issues.
Stanley Laufer –network administrator- problem solves web conferencing issues
Randy Cheng provides desktop/laptop support for our virtual distributed students using Collaborate and its desktop sharing capabilities.
Browserhawk is used to gather information about the user’s home computing environment - http://pylea.sjsu.edu/hebey/browserdetect/d2lsupport.asp

Next: Student Support #6

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