6. (48) Student support personnel are available to address student questions, problems, bug reporting, and complaints.
Not Observed Insufficient Moderate Use Meets Criterion Completely
We have a full time Student Services Coordinator who is the primary point of contact for administrative questions and procedures -
Students also have access to the Graduate Advisor who oversees the advising process and answers questions and deals with complaints. She also talks with prospective students.
In support of students the Graduate Advisor maintains two blogs and answers questions posted there.
SLIS21 blog for all kinds of curriculum information
Advising blog http://slisapps.sjsu.edu/blogs/wp/advising/