GREENSHEET
| Textbooks and Readings | Course Requirements | Grading |
Course Description
This is a process-oriented introductory course describing how reference
librarians and other information professionals answer questions asked
by their patrons or clients. The course emphasizes two aspects of the
system developed for this function: the interpersonal skills to determine
the information needs of the inquirer; and the knowledge of sources and
search techniques to fill the need and help the inquirer solve her or
his problem. Sources include print, microform, electronic (CD-ROM, online,
Internet, WWW), and people. Perspectives of digital reference service
will also be discussed.
Course Objectives:
- To understand the problem-solving process in a variety of
situations, and the functions of library reference services;
- To identify the standard reference tools employed by librarians
and information professionals;
- To learn how to answer a variety of reference questions, and
how to conduct reference interviews;
- To examine how to libraries provide reference services in the
digital age.
SLIS Objectives
- Information transfer
- Selection and utilization of information resources
Textbooks and Readings
Required Text
Katz, William A. (2002). Introduction to Reference Work. 8th
ed. New York: McGraw-Hill (Call #: Z711 .K32 2002). This book has two
volumes. Vol. 1 is the required textbook and can be purchased at SJSU
Spartan Bookstore or via www.bn.com.
One copy on reserve at SJSU Library.
Readings
See the reading list.
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Course Requirements
- Studying reference sources in various formats;
- Answering reference questions assigned;
- Reading the literature of reference;
- Five assignments including papers, projects and 4 hours of observation
of reference work in libraries;
- Class participation including role-playing, presentations, and
group exercises.
Students MUST be able to:
- Access the Internet/WWW, Microsoft Office (Word and PowerPoint),
and Adobe Reader.
- Send/receive e-mails and know how to use the Internet effectively
and search common web search engines (e.g., Google).
- Know how to use Blackboard. The tutorial is on the
SLIS web site.
Blackboard
IMPORTANT: You must enroll yourselves to the course Blackboard before
the first day of class (January 26, 2005) to ensure that you receive the
announcements on time.
Reasonable Accommodation of Disabilities
Students who need accommodation due to a disability must register with SJSU's Disability Resource Center (DRC) during the first three weeks of the semester. The Center will work with the students to determine the disability, document it, and determine the services and accommodations necessary for student success. Then, the DRC will contact the faculty member to determine the types of consideration necessary.
Students attending the Fullerton campus should first contact the Disability Resource Center in San Jose since they are SJSU students. The DRC will then direct the students to supporting resources on the Fullerton campus.
The DRC Web site: http://www.drc.sjsu.edu/
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Grading
| Assignment #1 |
10% |
| Assignment #2 |
20% |
| Assignment #3 |
20% |
| Assignment #4 |
20% |
| Assignment #5 |
20% |
| Class Participation |
10% |
Read the SJSU Academic Integrity Policy
http://www2.sjsu.edu/senate/S04-12.pdf
Grading Policy
Grades are determined in the following manner. Late assignments are
not accepted unless previously approved by the instructor.
100 |
A+ |
95-99 |
A |
90-94 |
A- |
85-89 |
B+ |
80-84 |
B |
75-79 |
B+ |
70-74 |
C+ |
65-69 |
C |
60-64 |
C- |
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