GREENSHEET
Course Description:
This is a process-oriented course that examines how information professionals
answer questions. This course emphasizes two central components of the
reference process:
- the interpersonal skills needed to determine the
information desired by the inquirer; and
- the reference sources
and search techniques librarians employ to answer these questions.
Course Objectives
At the completion of the course, the student should be able to perform
the following:
- demonstrate familiarity with a number of basic reference sources in
various types of formats by efficiently and independently providing answers
to sample questions designed to utilize those sources;
- identify the various types of reference sources, including their characteristics
and functions;
- comprehend theoretical concepts and techniques that support the provision
of reference and information services;
- apply theory-into-practice approaches to provide basic reference and
information services; and
- identify state-of-the-art information technology and current models
for the delivery of
reference and information services.
Program Goals and Objectives
This course supports the School's first program goal "to prepare
students...to function effectively as information management professionals
in libraries, information centers, and related environments." It
incorporates the program's objectives by:
- studying the major theories,
important principles, and current practices of reference and
information service;
- analyzing the communication process;
- examining information
management, including the selection, organization, storage,
retrieval, dissemination, and utilization of information sources; and
- applying these principles to a multiculturally diverse environment.
Course Materials
Textbook (required)
Bopp, Richard E., & Smith, Linda C. (2001). Reference and Information
Services: An Introduction. 3rd ed. Englewood, CO: Libraries Unlimited. [You may order the textbook from Libraries Unlimited. The telephone
number is 1-800-225-5800. The address for their web site is www.lu.com.]
Check CSUF Bookstore as well as Online Retailers such as http://www.barnesandnobel.com
http://www.amazon.com
http://www.varsitybooks.com
Additional course materials will be available through Blackboard.
Course Format
This is a web-based course. There are two MANDATORY class sessions: Thursday
July 31 and August 1 Friday. We will use Blackboard for all course activities.
Blackboard
Enroll in the Blackboard site for this class as soon as possible.
Stanley Laufer, the SLIS Network Administrator, has created a Blackboard
Tutorials and Resources for SLIS Instructors and Students. It is
located at http://witloof.sjsu.edu/blackboard/.
Use the tutorial to learn how to set up your Blackboard account. Requirements
You must have access to the following: Internet/World Wide Web, Microsoft
Office (particularly Word and PowerPoint), and Adobe Acrobat Reader
5+. (See the software download page for information on how to obtain
these)
You must be able to send and receive e-mail, including attachments. You
will need to check your e-mail and Blackboard daily for announcements.
Plagiarism Policy
Plagiarism is strongly prohibited by the University Policy. For detailed
university policy, see http://slisweb.sjsu.edu/de/problems/plagiarism.htm.
If student work has been plagiarized, the instructor has the right to
assign an “F” grade for the course.
Office Hours
I will not set specific online hours. I will be available to answer questions
Monday through Friday. You should have a response to your questions
within 48 hours. You may also make an appointment to meet with me in
the chat room that is available in Blackboard. You may call me at work
anytime at (949) 951-0688 or send email to: stash@saddleback.edu or
travelstudy@yahoo.com.
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