LIBR 282: Change Management

SJSU Summer 2003
Taylor Willingham, Instructor
taylor@austin-pacific.com

Readings


Syllabus | Calendar | Readings | Assignments | Blackboard


Please refer to the Calendar for dates these topics will be covered.

DOC = Senge, Peter (with Kleiner, Roberts, Ross, Roth, Smith) The Dance of Change, The Challenges of Sustaining Momentum in Learning Organizations, Currency Doubleday, 1999.

Kotter = Kotter, John P., Leading Change, Harvard Business School Press, 1996.

Introduction to Change Management

Change Management 101: A Primer, by Fred Nickols
http://home.att.net/%7Enickols/change.htm

Elrod, David P. II and Donald D. Tippett. "The "death valley" of change." Journal of Organizational Change Management. Volume 15 Number 3 2002 pp. 273-291.

DOC pgs. 1-35

Kotter pgs. 1-32

Change Theory

Marshall, Jay and Daryl R. Conner. "Another Reason Why Companies Resist Change." Booz, Allen & Hamilton Reprint No. 96101, 1996.
( http://www.strategy-business.com you will have to register for this site, then search by author name.)

Schein, Edgar H. Kurt Lewin's Change Theory in the Field and in the Classroom: Notes Toward a Model of Management Learning. Part One only. (http://www.solonline.org/static/research/workingpapers/10006.html)

Overview of Daniel Yankelovich's. "Seven Stages of Public Opinion." Public Agenda website. (http://www.publicagenda.org/aboutpubopinion/aboutpubop7.htm)

Why is Change So Hard?, by Marcia Drew Hohn
http://www.gse.harvard.edu/~ncsall/fob/1998/hohn.htm

Bridges, William and Susan Mitchell. "Leading Transition: A New Model for Change." Leader to Leader, No. 16 Spring 2000. (http://leadertoleader.org/leaderbooks/L2L/spring2000/bridges.html)

Forecasting

Note: You will not be able to completely explore all of the web sites here - I just want to expose you to some new ideas.

The Art of Forecasting, World Future Society. (http://witloof.sjsu.edu/courses/282.willingham/forecasting/wfsforecasting.pdf)

Connolly, Paul and Laura Colin Klein. Looking Ahead and Embracing Change, The Conservation Company Briefing Paper. http://leep.lis.uiuc.edu/spring02/LIS450CML/Forecasting/nonprofits.pdf

Five Tips for Trend Watching, World Future Society Methodology Forum, 2001.
http://leep.lis.uiuc.edu/spring02/LIS450CML/Forecasting/fivetips.htm

World Future Society Forecasts: http://www.wfs.org/forecasts.htm Check out "The Future, an Owner's Manual" and the top ten forecasts for 2003!

Read Cluetrain Manifesto at website: http://www.cluetrain.com/cluetrain.pdf

Planet Feedback: http://www.planetfeedback.com/

Forecasts that missed by a mile! http://witloof.sjsu.edu/courses/282.willingham/forecasting/missedforecasts.htm

The Challenge Forum: www.chforum.org

The University of Houston at Clear Lake offers the only M.S. degree in the country on the Studies of the Future. As the director of the program once asked me, "Shouldn't we expend as much energy studying the future as we do studying history?"

Competitive Intelligence

Competitive Intelligence Programs: An Overview, BRINT Research Institute
http://www.brint.com/papers/ciover.htm

Monroe, David C. The Application of Competitive Intelligence to Public Libraries
http://leep.lis.uiuc.edu/seworkspace/dmonroe/summer01/application_of_competitive_intel1a.htm

What is CI? Fuld & Company
http://www.fuld.com/Company/CI.html

Mental Models

The Perils of Shared Ideals, (DOC 350-351)

Personal change-readiness survey
http://www.scripps.com/virtuals/readersfirst/change.html

Personality tests from Organizational Diagnostics Online
http://od-online.com/app/menu.asp

The Sequence Trap - Tanagrams
http://www.pitara.com/games/tangram/index.asp

Creativity

Visit The Gallery of Obscure Patents and you’ll wonder how we ever managed without these inventions.

Visit this site often to get a “Whack on the Side of the Head” worth noting.

Charles “Boss” Kettering held 30 honorary doctorate degrees 40 patents. His most well known inventions include the electronic cash register for NCR and the electronic starter for GM. You can thank him every time you start your car with the twist of a wrist rather that a crank of the arm. Since the Foundation he formed with his fortune is my biggest client, I thank him a lot! Check out what Charles Kettering had to say about creativity. In fact, spend some time tripping around the Be More Creative site. The creator strikes me as someone fun to know.

 

Fear, Relevance, Urgency, and Resistance

Fear and Anxiety (DOC 241-253)

Not Relevant (DOC 159-176)

Establishing a Sense of Urgency (Kotter 35-50)

Leadership

More to be added later

Kotter pages 67-84, 175-186

Strategy and Purpose (DOC 487-556)

Build the Coalition

Creating the Guiding Coalition (Kotter 51-66)

Empowering Employees for Broad-Based Action (Kotter 101-115)

Generating Short-Term Wins (Kotter 117-130)

Consolidating Gains and Producing More Change (Kotter 131 - 144)

Sessa, Valerie I. "Turning Conflict into a Tool for Team Effectiveness." Booz Allen Reprint No. 96395, 1996. http://www.strategy-business.com/briefs/96395/

Strategic Thinking

TBA

Communication

Communicating the Change Vision (Kotter 85 - 100)

Building a Learning Organization

Anchoring New Approaches in the Culture (Kotter 145 - 158)

Implications for the 21st Century (Kotter 159 - end)

Cohen, Eli and Noel Tichy. Operation Leadership
http://www.fastcompany.com/online/27/operation.html

Creating the Guiding Coalition, (Kotter 51-66)

Diaz, Joseph R and Chestalene Pintozzi. "Helping Teams Work: Lessons Learned from the University of Arizona Library Reorganization." Library Administration & Management Vol. 13, No. 1 (Winter 1999)

Henschel, Peter. The Manager's Core Work in the New Economy
http://www.fieldbook.com/New%20Material/Henschel.html

Tucker, Anita L., Amy C. Edmondson, Steven Spear. "When problem solving prevents organizational learning." Journal of Organizational Change Management. Volume 15 Number 2 2002 pp. 122-137.

Change the World

Forthcoming