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JPEG of Sandra Hirsh

GIF image of envelopeE-mail
GIF image of PDF file. Curriculum Vitae

San Jose
Telephone:
  1-408-924-2490
FAX: 1-408-924-2476

Teaching & Professional Interests

  • Computer / Information Networks
  • Database and Other Retrieval Systems
  • Digital / Virtual Libraries
  • Distance Education in LIS
  • Human-Computer Interaction
  • Information Architecture
  • Information Needs / Behaviors of Specific Groups
  • Information Needs and Behaviors / Practices
  • Information Systems and Technologies
  • Information and Society / Culture
  • LIS Education and Programs
  • LIS Faculty and Students
  • Scholarly and Scientific Communication
  • Social / Community Informatics
  • Users and Uses of Information Systems

Research Interests

  • Human-Computer Interaction
  • Information Needs / Behaviors of Specific Groups
  • Information Needs and Behaviors / Practices
  • Information and Society / Culture
  • Social / Community Informatics
  • Users and Uses of Information Systems

Dr. Sandra Hirsh

Professor & Director

Sandra Hirsh is Professor and Director of the School of Library and Information Science at San José State University. Prior to joining the School as Director, she worked in the Silicon Valley for more than a decade at major technology companies: Hewlett Packard and Microsoft. As an industry user experience researcher, leader, and manager, she contributed to R&D research projects and influenced the user experience of web, mobile, and TV consumer products resulting in 5 U.S. patents. She was previously an assistant professor at the University of Arizona, and has taught courses for San José State University and the University of Washington.

Dr. Hirsh's research focuses on information-seeking behavior and understanding the information needs of a broad spectrum of users in the United States and around the world; this work has been published in peer-reviewed journals and has appeared in international conference proceedings. Her leadership roles include serving on LIS committees for the American Society for Information Science & Technology (ASIST) and the American Library Association (ALA), as well as locally on Palo Alto's Library Advisory Commission. Her library experience ranges from academic, public, to special libraries.

Courses Taught

Education

  • Ph.D. (Library and Information Science) University of California, Los Angeles (1996)
  • M.I.L.S. (Information and Library Science) University of Michigan (1990)
  • B.A. (Political Science) University of California, Los Angeles (1988)

Academic & Professional Experience

  • Professor and Director, School of Library and Information Science, San José State University (2010-)
  • Lead User Researcher, LinkedIn Corporation (2010-2010)
  • Senior User Experience Manager, Microsoft (2004-2010)
  • Director, Information Research Program, Hewlett Packard Labs (1998-2004)
  • Assistant Professor, School of Information Resources & Library Science, University of Arizona (1995-1998)

Selected Publications  (last five years only)

For other publications and presentations, see Curriculum Vitae PDF above.

Papers

  • Hirsh, S.G., & Anderson, C. When "real names" create real problems: Exploring user choice of identity in different online contexts. Submitted to The Association for Computing Machinery Special Interest Group on Computer Human Interaction (ACM SIGCHI) CHI '10 Annual Conference.
  • Anderson, C., Hirsh, S. G., & Mohr, A. (2008). Wheels around the world: Windows Live mobile interface design. In CHI '08 Extended Abstracts on Human Factors in Computing Systems (Florence, Italy, April 05 - 10, 2008). ACM CHI '08, 2113-2128.
  • Hirsh, S. & Dinkelacker, J. (2004). Seeking information in order to produce information: An empirical study at Hewlett Packard Labs. Journal of the American Society for Information Science & Technology, 55 (9), 807-817.
Hirsh, S., Sellen, A., & Brokopp, N. (2004). Why HP People Do and Don't Use Videoconferencing Systems. HP Labs Technical Report HPL-2004- 140(R.1). 38 pages.

Book Chapters

Hirsh, S. (2004). Domain knowledge and children's search behavior. In: Youth Information Seeking Behavior: Theories, Models and Issues. Edited by Mary K. Chelton & Colleen Cool. Scarecrow Press. pp. 241-270.

Patents

  • "Extensible and Application-Adaptable Toolbar for Web Services", US Patent Application 20090271735, October 29, 2009.
  • "Electronic Mail Inbox with Focused E-Mails According to Categories", US Patent Application 20090089798, April 2, 2009.
  • "Pending and Exclusive Electronic Mail", US Patent Application 20090089381, April 2, 2009.
  • "Efficient message communication in mobile browsers with multiple endpoints", US Patent Application 20080242324, October 2, 2008.
  • "Mobile Device User Interface", US Patent Application 20080059896, March 6, 2008.

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