Document and records management systems are awesome! That is, once they are up and running… But it takes time and hard work to get to that point. The benefits to a government’s or agency’s records program can be immense and the end justifies the means. Just how do you get there, though? Our speakers, Nathan Owens and Pari Swift, will share their journey from the RFP to implementation, to on-going maintenance of a system at a large state agency.